Refund policy

Standard artworks, including promotional purchases, are eligible for a return request within 30 days of delivery. For change-of-mind returns, items must be unused, undamaged and complete with their original packaging and included components.

Email support@texturoart.com with your order number before returning an item. We will provide the return address and instructions. Please send the artwork within 14 days of receiving these instructions using a tracked service.

Customers pay return shipping for change-of-mind returns. If an item is damaged, faulty or incorrect, TEXTUROART will cover reasonable return shipping where a return is required. Please include photographs of the artwork and packaging where possible. No restocking fee applies to eligible standard-artwork returns.

Approved refunds are issued to the original payment method within 10 business days. Your payment provider may need additional processing time.

Specially commissioned sizes or personalised colour changes:
Before production begins: cancel for a full refund.
After production begins but before shipment: a US$100 materials fee is deducted, capped at the amount paid for the custom artwork.
After shipment: change-of-mind cancellations and returns are not accepted.

Choosing a standard size or frame listed on our website does not make an order a special commission. Standard-artwork return eligibility is not removed by production after ordering or approval of photographs.

These terms do not restrict remedies for damaged, faulty or incorrectly supplied goods. Your mandatory consumer rights remain unaffected.

TEXTUROART is operated by VELMORA ART LIMITED.
Registered business address: Unit 1021, 10/F, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
Email: support@texturoart.com