FAQs
Artwork & Ordering
Are your paintings hand-painted?
Yes. All TEXTUROART artworks are hand-painted. Individual brushwork and texture may vary slightly from the product images, and colours can appear different depending on your screen and room lighting.
Will I see my painting before it ships?
Yes. We email photographs of your finished artwork and wait for your approval before dispatch. Adjustments or delays in receiving your approval may extend the delivery schedule.
How do I choose the size and frame?
Measure your wall and check the dimensions and canvas or frame option shown on the product page. Your order includes the option you select. Room images are styling references.
Can I request a custom size or colour?
Email support@texturoart.com before ordering to discuss availability and your requirements.
Shipping, Import Duties & Taxes
Is shipping free?
Yes, we offer free worldwide shipping. Free shipping covers delivery charges; it does not mean that import duties and taxes are included for every destination.
Which countries include import duties and taxes?
United States, Canada and Australia: import duties and taxes are included for deliveries to these three countries.
All other countries: customers are responsible for applicable import duties and taxes. Charges depend on the destination's customs rules. Please check with your local customs authority before ordering if you need an estimate.
What if I receive a customs payment request for the United States, Canada or Australia?
Email support@texturoart.com with your order number and a copy of the customs or carrier notice so we can help resolve it.
When will my artwork arrive?
Production and framing generally take 5–7 business days after payment is confirmed. Dispatch takes place only after your approval of the finished artwork.
Estimated transit times after dispatch:
- United States & Canada: 3–5 business days.
- Europe: 7–10 business days.
- Australia & New Zealand: 5–7 business days.
- Other destinations: contact us for an estimate.
Weekends and applicable public holidays are excluded. Adjustments, approval delays, customs clearance and carrier disruptions may affect delivery.
Returns & Support
Standard artworks, including promotional purchases, are eligible for a return request within 30 days of delivery. For change-of-mind returns, items must be unused, undamaged and complete with their original packaging and included components.
Email support@texturoart.com with your order number before returning an item. We’ll provide the return address and instructions. Please send the artwork within 14 days of receiving these instructions using a tracked service.
Customers pay return shipping for change-of-mind returns. If an item is damaged, faulty or incorrect, TEXTUROART will cover reasonable return shipping where a return is required. Please include photographs of the artwork and packaging where possible. No restocking fee applies to eligible standard-artwork returns.
Approved refunds are issued to the original payment method within 10 business days. Your payment provider may need additional processing time.
Specially commissioned sizes or personalised colour changes:
- Before production begins: cancel for a full refund.
- After production begins but before shipment: a US$100 materials fee is deducted, capped at the amount paid for the custom artwork.
- After shipment: change-of-mind cancellations and returns are not accepted.
Choosing a standard size or frame listed on our website does not make an order a special commission. Standard-artwork return eligibility is not removed by production after ordering or approval of photographs.
These terms do not restrict remedies for damaged, faulty or incorrectly supplied goods. Your mandatory consumer rights remain unaffected.
How can I contact you?
Email support@texturoart.com or use our Contact page. Include your order number if your question relates to an existing order.